Frequently Asked Questions
Many of our customers have specific questions about our professional cleaning services.
Here are just a few of the frequently asked questions.
General Questions
Simply visit the Booking Made Easy tab above to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.
We offer extensive Residential Cleaning, Recurring Cleaning, Office & Commercial Cleaning, Move In / Move Out Cleaning, Church Cleaning, Daycare & School Cleaning, Airbnb / Vacation Home Cleaning, Steam Cleaning, & Electrostatic Cleaning.
Absolutely not! We make the process very very simple. You can simply book online. However your quote is determined by what is inputted in our booking system. Once we arrive, and if we see it is different, the quote may be changed.
Cleaning supplies are included by default. We will ask if you have preference on the type of supplies you like or would like to provide. This ensures your cleaner uses the products you prefer and there isn’t any confusion.
Please note: we always use your toilet brush and ask to use your vacuum to avoid cross contamination; please be sure to have those items on-hand.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don’t guarantee same-day bookings. But, depending on the day, we may be able to meet this requirement.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your home. Either text / call or put the access information in your customer dashboard.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed.
Cleaning Questions
Our standard house cleaning services are customized to meet your needs. They typically include vacuuming, dusting, wiping down surfaces, bathroom and kitchen cleaning, and other essential services. Please click on the services tab for more information on this
Cleaning supplies are included by default. We will ask if you have preference on the type of supplies you like or would like to provide. This ensures your cleaner uses the products you prefer and there isn’t any confusion.
Please note: we always use your toilet brush and ask to use your vacuum to avoid cross contamination; please be sure to have those items on-hand.
Depending on the cleaning, one - four cleaners is sent to your dwelling. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and interviews. We also require our cleaners to go through and pass our training program.